Privacy Policy
Last updated: November 9, 2024
At Raed Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us:
- •Account Information: Name, email address, password, and profile information
- •Payment Information: Billing details processed securely through PayStack and WaafiPay
- •Course Content: Reviews, questions, comments, and other user-generated content
- •Communications: Messages sent through our support system
1.2 Automatically Collected Information
When you use our platform, we automatically collect:
- •Usage Data: Courses viewed, progress, completion rates, time spent
- •Device Information: IP address, browser type, device type, operating system
- •Analytics: Page views, clicks, navigation patterns
- •Cookies: Small data files stored on your device
2. How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve our services
- •Process your payments and transactions
- •Create and manage your account
- •Deliver course content and track your progress
- •Send important notifications (course updates, expiration reminders, receipts)
- •Respond to your comments, questions, and support requests
- •Personalize your learning experience
- •Analyze usage patterns to improve our platform
- •Detect, prevent, and address technical issues and fraud
- •Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- •Teachers: Name, enrollment, and progress
- •Service Providers: Supabase, Cloudflare, PayStack, WaafiPay, Vercel
- •Legal Requirements: When required by law
4. Data Security
We implement appropriate technical measures to protect your information:
- •Encryption of data in transit (HTTPS/SSL)
- •Secure password hashing
- •Regular security audits and updates
- •Access controls and authentication
5. Cookies and Tracking
We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and improve your experience. You can control cookies through your browser settings.
6. Your Privacy Rights
You have the right to:
- •Access: Request a copy of your personal data
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your account and data
- •Portability: Receive your data in a structured format
- •Object: Object to processing of your data
- •Restrict: Request restriction of processing
- •Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact us at privacy@raedacademy.com
Contact Us
- Privacy Officer:support@raedacademy.com
- Support:support@raedacademy.com
By using Raed Academy, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.